Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at minhadol987@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at minhadol987@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at minhadol987@gmail.com.
This return and refund policy explains how Crochet Craft Villa handles returns, refunds, exchanges, damaged items, custom crochet orders, and handmade product concerns.
At Crochet Craft Villa, every crochet item is handmade with care, soft yarn, and thoughtful detail. Because our products are handmade, custom, or made in small quantities, return eligibility may depend on the product type, condition, and reason for return.
Our Return Policy
We want every customer to feel confident when ordering from Crochet Craft Villa. If you receive an item with a clear issue, please contact us as soon as possible so we can review the concern and guide you with the next step.
Return requests may be considered for eligible items that are unused, clean, undamaged, and in their original condition. The item must be returned with its original packaging where possible.
Handmade Product Notice
Each Crochet Craft Villa item is handmade, which means slight differences in size, stitch detail, shape, color tone, or finishing may happen. These small variations are part of the natural character of handmade crochet products and are not usually considered defects.
Please read the product description carefully before ordering, especially for handmade crochet toys, bags, hats, clothing, baby items, flowers, accessories, and patterns.
Custom Crochet Orders
Custom crochet orders are made specially for your requested design, color, size, quantity, theme, or occasion. Because custom items are personalized, they may not be eligible for return or refund unless there is a clear issue with the order.
Before confirming a custom order, please review all details carefully, including color, size, product type, quantity, timeline, and special instructions.
Digital Crochet Patterns
If Crochet Craft Villa offers digital crochet patterns, digital products are usually not eligible for return, refund, or exchange once accessed, downloaded, or delivered. Please read the product description carefully before purchasing a digital item.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact Crochet Craft Villa as soon as possible. Include your order details and clear photos of the item and packaging so we can review the issue properly.
We may ask for additional details before confirming the next step. Depending on the situation, we may offer guidance, a replacement option, store credit, or another suitable solution.
Items That May Not Be Eligible for Return
- Custom or personalized crochet orders
- Digital crochet patterns or downloadable products
- Used, washed, damaged, or altered items
- Items with missing packaging or missing details
- Sale, clearance, or final-sale items where stated
- Baby items or hygiene-sensitive products where return is not suitable
Return Request Process
1. Contact Us First
Please contact Crochet Craft Villa before sending any item back. Returns sent without prior communication may not be accepted.
2. Share Order Details
Include your order number, product name, reason for return, and clear photos if the issue is related to damage, defect, or incorrect item.
3. We Review the Request
We review the item type, order details, condition, and reason for return before confirming whether the return is eligible.
4. Follow Return Instructions
If your return is approved, we will provide return instructions. The item must be returned in the condition required for approval.
Refunds
If a refund is approved, it will be processed according to the original payment method or available store process. Refund timing may depend on payment provider, bank processing time, and Shopify payment settings.
Shipping fees, custom order charges, or handling costs may not always be refundable unless required by the situation or applicable rules.
Exchanges
Exchanges may be considered depending on product availability and item condition. Handmade items are often limited in quantity, so the same product, color, or size may not always be available.
Customer Responsibility
Customers are responsible for reading product descriptions, checking order details, selecting correct options, and contacting us with questions before placing an order. For custom crochet orders, customers should confirm all design details before production begins.
Who This Policy Is For
This policy is for customers purchasing handmade crochet toys, bags, hats, clothing, baby gifts, flowers, jewelry, accessories, patterns, custom pieces, and gift items from Crochet Craft Villa.
Frequently Asked Questions
Can I return a custom crochet order?
Custom crochet orders are usually not eligible for return because they are made specially for your requested design, color, size, or theme. If there is a clear issue with the order, please contact us for review.
Can I return a crochet item if I changed my mind?
Return eligibility depends on the product type, condition, and timing of your request. The item must be unused, clean, undamaged, and in original condition if accepted.
What if my item arrives damaged?
Please contact us as soon as possible with your order details and clear photos of the item and packaging. This helps us review the issue and guide you with the next step.
Are digital crochet patterns refundable?
Digital crochet patterns are usually not refundable once accessed, downloaded, or delivered. Please read the product description carefully before purchasing.
Do handmade items look exactly the same as photos?
Handmade crochet items may have slight variations in stitch detail, shape, size, or color tone. These differences are part of handmade work and are not usually considered defects.
Who pays for return shipping?
Return shipping responsibility may depend on the reason for return and whether the return is approved. We will provide guidance when reviewing your request.
Need Help With a Return or Refund?
If you have a question about a return, refund, damaged item, incorrect order, or custom crochet product, please contact Crochet Craft Villa with your order details. We will review your request carefully and guide you with the next step.